Claiming JobSeeker Payment JSP 001-19051501
This document explains how a person can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).
JSP eligibility and when to claim
Customers must claim as soon as possible online by means of the Services Australia site.
To receive JSP an individual need to:
- be of qualifying age for JSP
- meet Australian home requirements for JSP
- be jobless, and
- looking for work and prepared to participate in activities that increase their chances of finding a task, or
- unable to work, study or look for work due to medical condition, illness or injury, or
- used or studying full time and are not able to undertake these due to a medical condition, disease or injury and work or research study to return to
If the client has actually indicated they are not able to work due to a temporary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
Disability Support Payment (DSP) sus/can RTW consumers claiming JSP
A DSP customer whose payments have been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:
- they are still working 30 or more hours per week, and
- their income falls below the JSP earnings test cut-off
For instance, a self-employed DSP consumer is still working 30 hours weekly, but their income has lowered. See Rates and Thresholds.
In all cases, examine if the consumer is qualified to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
Early claims for JSP
Customers can lodge an early claim for JSP as much as 13 weeks before the first day of eligibility. On the day they end up being certified they need to offer their savings account balances, proof of earnings and work separation details.
Customers can start an early claim online. They will be able to complete Your individual information, Your situations and employment Your financial details.
If making an early claim after a break in payment of 39 weeks or less, the consumer will have less concerns to respond to in the online claim.
Customers can not finish Review and Confirm, Next steps or send the claim online up until within 2 week of being eligible for JSP. They will get a suggestion alert 2 week before the eligibility date.
A detained person might lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the consumer is qualified but not payable when they claim.
Customers transferring from a current earnings support payment can lodge an early claim up to 28 days before the date of qualification.
Online claims
Customers must produce a myGov account and link their Centrelink online account to it.
Once the consumer has connected their Centrelink online account to myGov, to start an online claim for JSP they should:
- indication in to myGov and gain access to their linked Centrelink online account
- ensure their personal information are correct. From the menu, pick the My details > Personal and contact details > My profile to make updates
- from the menu, select Payments and claims > Claims > Make a claim. To find out more, see Claiming JSP online table in the Self-managed tab
Customers claiming or employment transferring to JSP will see a lowered question set as part of their online claim if they are:
- presently in invoice of an earnings assistance payment, or
- have actually cancelled from payment in the last 52 weeks
Streamlined claims
In many cases, a task exists to the client on their Centrelink online account homepage as much as 28 days prior to losing credentials for their present payment.
The job will allow the client to undertake a streamlined claim procedure to submit a claim for JSP.
See Transfer to JobSeeker Payment (JSP) from another payment.
Assisted Customer Claims (ACC)
ACC can be utilized for consumers considered not able or unsuitable to complete an online claim or candidates. ACC must also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
' Channel Hopping' within ACC implies:
- the consumer can begin a claim online and a Service Officer can take it over, or
- a Service Officer can help a consumer start a claim which can then be finished by the customer in their Centrelink online account
Remote customers
If the consumer lives in a remote location and typically uses an agent, Remote Service Centre, or phone to do organization and is not able or inappropriate to finish an online claim, the client ought to be transferred to the Remote Claims Processing (RCP) to begin their ACC.
The Remote Claims Processing (RCP) team supplies specialised remote service for identified remote consumers.
The client must have:
- the remote indicator showing on the Customer Overview, or
- a property address in a remote area
To examine the address is in a remote location:
- search the town name in Office Locator
- view the Towns Result List
- see the Remoteness column
Customers with nominee plans
Correspondence nominees can submit an online claim for JSP on behalf of their principal.
If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim first. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.
If a candidate is claiming on behalf of a person, encourage the candidate to help the individual claim JSP using the individual's Centrelink online account. If the nominee is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.
Claim submission exceptions
In some scenarios, it may not be sensible for a customer to finish all Required jobs prior to submitting their claim. These consist of exceptions when particular vulnerabilities exist, employment see Circumstances Change Monitor (CCM).
Transferring to a Location of Lower Employment Prospects (MALEP)
Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have stopped briefly all Relocating to an Area of Lower Employment Prospects (MALEP) evaluations.
If the customer has moved address within the previous 26 weeks, Services Australia should figure out if they have reduced their employment potential customers by relocating to a brand-new location.
If this holds true, the Service Officer must a possible MALEP employment related exemption period.
Unemployed due to a voluntary act or misbehavior
If the client has willingly left work or been dismissed due to misconduct in the 12 weeks prior employment to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) may have happened.
Do not generate compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is gotten to identify a non-compliance occasion has actually happened.
See Unemployment due to a voluntary act or misconduct.
RapidConnect
Most job candidates go through RapidConnect and are recommended of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
Job hunters who are qualified for a referral to a Labor force Australia or other professional supplier, will have an initial visit scheduled throughout the Participation Interview. Attending this first provider appointment is understood as the job applicant's RapidConnect requirement.
In many cases, conference RapidConnect requirements will identify the start date of the task seeker's income assistance payment. Note: this undergoes task seekers meeting any waiting durations and certification requirements.
Mutual responsibility requirements
The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new job seekers to the Workforce Australia online work service. This excludes job applicants living in Community Development Program (CDP) regions.
Higher rate of JSP for 55 years and over
Single customer aged 55 years and over who have been receiving an earnings assistance payment or allowance for 9 or more constant months may be entitled to a greater rate of payment. The system will immediately compute this and use the proper rate for qualified clients.
Single Touch Payroll (STP)
Pre-filled Single Touch Payroll (STP) information might present to consumers during their online claim. Employer details, name and ABN, will exist to the customer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
Customers will have the alternative to verify the employer within the claim. If a consumer confirms the employer, once on payment, STP pre-filled income will be presented to the client when they report. If the client does not validate the company, when on payment, the STP company might provide to the consumer again when they report.