Claiming JobSeeker Payment JSP 001-19051501

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This document describes how an individual can claim JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).


JSP eligibility and when to claim


Customers should claim as quickly as possible online via the Services Australia website.


To receive JSP a person need to:


- be of certifying age for JSP
- fulfill Australian residence requirements for JSP
- be out of work, and
- looking for work and willing to participate in activities that increase their chances of discovering a task, or
- not able to work, study or employment look for work due to medical condition, illness or injury, or
- used or studying full-time and are unable to carry out these due to a medical condition, health problem or injury and have a task or study to return to


If the client has suggested they are unable to work due to a momentary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).


Disability Support Payment (DSP) sus/can RTW clients claiming JSP


A DSP customer whose payments have been suspended/ cancelled return to work (RTW) can claim an alternate payment when:


- they are still working 30 or more hours per week, employment and
- their earnings falls listed below the JSP income test cut-off


For example, a self-employed DSP customer is still working 30 hours weekly, but their earnings has decreased. See Rates and Thresholds.


In all cases, inspect if the customer is eligible to have their DSP reinstated before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).


Early declares for JSP


Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they become certified they need to provide their bank account balances, proof of earnings and work separation information.


Customers can start an early claim online. They will be able to finish Your individual details, Your situations and Your monetary information.


If making an early claim after a break in payment of 39 weeks or less, the consumer will have fewer concerns to answer in the .


Customers can not complete Review and Confirm, Next actions or submit the claim online up until within 14 days of being qualified for JSP. They will get a suggestion notice 2 week before the eligibility date.


An apprehended individual might lodge a claim as much as 3 weeks before release from jail. These claims are not thought about early claims as the client is qualified however not payable when they declare.


Customers moving from a current earnings support payment can lodge an early claim up to 28 days before the date of qualification.


Online claims


Customers should produce a myGov account and connect their Centrelink online account to it.


Once the consumer has linked their Centrelink online account to myGov, to start an online claim for JSP they must:


- check in to myGov and gain access to their connected Centrelink online account
- guarantee their personal information are correct. From the menu, pick the My information > Personal and contact information > My profile to make updates
- from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab


Customers claiming or transferring to JSP will see a decreased question set as part of their online claim if they are:


- presently in receipt of an earnings assistance payment, or
- have actually cancelled from payment in the last 52 weeks


Streamlined claims


Sometimes, a task is presented to the consumer on their Centrelink online account homepage approximately 28 days prior to losing qualification for their present payment.


The job will allow the client to undertake a structured claim process to send a claim for JSP.


See Transfer to JobSeeker Payment (JSP) from another payment.


Assisted Customer Claims (ACC)


ACC can be utilized for customers deemed unable or inappropriate to finish an online claim or candidates. ACC needs to also be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.


' Channel Hopping' within ACC means:


- the consumer can begin a claim online and a Service Officer can take it over, or
- a Service Officer can help a consumer begin a claim which can then be finished by the client in their Centrelink online account


Remote customers


If the customer resides in a remote area and usually utilizes an agent, Remote Service Centre, or phone to do service and is unable or inappropriate to complete an online claim, the customer should be moved to the Remote Claims Processing (RCP) to begin their ACC.


The Remote Claims Processing (RCP) team supplies specialised remote service for recognized remote clients.


The consumer needs to have:


- the remote sign revealing on the Customer Overview, or
- a residential address in a remote place


To examine the address is in a remote place:


- browse the town name in Office Locator
- view the Towns Result List
- view the Remoteness column


Customers with nominee plans


Correspondence nominees can send an online claim for JSP on behalf of their principal.


If a correspondence candidate contacts to claim JSP on behalf of their principal, offer an online claim first. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.


If a nominee is claiming on behalf of a person, motivate the candidate to help the person claim JSP utilizing the individual's Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the nominee.


Claim submission exceptions


In some situations, it might not be sensible for a customer to finish all Required jobs prior to submitting their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).


Moving to an Area of Lower Employment Prospects (MALEP)


Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Relocating to an Area of Lower Employment Prospects (MALEP) assessments.


If the consumer has actually moved address within the previous 26 weeks, Services Australia need to identify if they have actually reduced their work prospects by moving to a new place.


If this is the case, the Service Officer need to examine a possible MALEP work related exclusion duration.


Unemployed due to a voluntary act or misconduct


If the customer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have occurred.


Do not produce compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to identify a non-compliance occasion has taken place.


See Unemployment due to a voluntary act or misconduct.


RapidConnect


Most job seekers are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.


Job candidates who are qualified for a recommendation to a Labor force Australia or other specialist company, will have an initial appointment reserved throughout the Participation Interview. Attending this very first supplier consultation is called the job candidate's RapidConnect requirement.


In a lot of cases, conference RapidConnect requirements will identify the start date of the job applicant's income assistance payment. Note: this undergoes task hunters satisfying any waiting periods and credentials requirements.


Mutual responsibility requirements


The Department of Employment and Workplace Relations (DEWR) will automatically refer new task applicants to the Workforce Australia online work service. This leaves out task seekers residing in Community Development Program (CDP) regions.


Higher rate of JSP for 55 years and over


Single consumer aged 55 years and over who have been receiving an income support payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will instantly determine this and apply the suitable rate for qualified consumers.


Single Touch Payroll (STP)


Pre-filled Single Touch Payroll (STP) information may present to consumers throughout their online claim. Employer details, employment name and ABN, will be provided to the client if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.


Customers will have the alternative to confirm the company within the claim. If a consumer verifies the company, once on payment, STP pre-filled earnings will exist to the consumer when they report. If the consumer does not verify the employer, once on payment, the STP employer might present to the customer again when they report.

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