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Braavos wallet extension setup troubleshooting guide
Braavos Wallet Extension Setup Fix Common Installation and Connection Issues
If the add-on fails to appear in your browser's toolbar after installation, first check its management page. In Chrome, navigate to chrome://extensions/; in Firefox, visit about:addons. Ensure the utility is enabled and its permissions are granted. Often, a simple browser restart activates the component.
Connection failures typically stem from network interference. Configure your firewall or security software to allow traffic on ports 8545 and 9999. If a VPN or proxy is active, temporarily disable it. Using a custom RPC node? Verify the endpoint URL is correct and responsive, as an invalid node halts all operations.
Persistent interface freezing often relates to local data conflicts. Use the in-app reset function, which clears cache without affecting your seed phrase. If problems continue, uninstall completely. Before reinstalling, clear your browser's cached images and files from the last 24 hours. This removes corrupted data that a standard reinstall might preserve.
For transaction signing errors, confirm your browser and the add-on are updated to their latest versions. Outdated code creates compatibility gaps. If assets don't display, manually add the token contract address. Network congestion may delay broadcasts; check block explorer status using your transaction ID for real-time confirmation.
Braavos Wallet Extension Setup Troubleshooting Guide
Clear your browser's cache and data for the plugin, then reinstall it from the official Chrome Web Store or Firefox Add-ons site; corrupted local files from an initial installation are a frequent cause of the interface failing to load properly.
If the transaction remains pending beyond 15 minutes, manually reject it within the plugin's activity tab and verify your network's RPC node connection in the settings, switching from a public endpoint to a private one if latency persists. Confirm the seed phrase was accurately recorded during creation, as a single misplaced word will prevent account recovery, and ensure no other cryptocurrency management tools with conflicting transaction handlers are active in the browser simultaneously.
Extension Not Appearing in the Browser Toolbar
First, pin the add-on. In Chrome, Edge, or Brave, click the puzzle piece icon in your browser's top-right corner and find the utility's icon; click the pin symbol next to it. For Firefox, select the menu button, then "More tools," and choose "Customize toolbar." Drag the add-on's icon directly onto the active toolbar area.
If the icon remains missing, the software might be disabled. Navigate to your browser's management page–enter `chrome://extensions/`, `edge://extensions/`, or `about:addons` for Firefox–into the address bar. Locate the tool and ensure its toggle is set to "Enabled." A corrupted installation is another common cause; remove the add-on from this page and reinstall it fresh from the official store.
BrowserActionLocationChrome, Edge, BravePin / Enable`chrome://extensions/`FirefoxDrag to Toolbar / Enable`about:addons`
Connecting the Extension to a New or Existing Wallet
Click the plugin's icon in your browser's toolbar and select "Create New Vault" to generate a fresh account. Securely store the 12-word recovery phrase offline; this is the only way to restore access. You will then set a strong password, which encrypts the local data on your device and is required for every transaction signing.
For an existing account, choose "Import Using Secret Recovery Phrase."
Enter the exact 12 or 24-word mnemonic phrase from your original vault creation.
Carefully verify each word for typos and the correct sequence before proceeding.
After import, establish a new, unique password for this browser installation.
A "Connection Failed" message often stems from network selection mismatches. Ensure the plugin and the dApp interface are configured for the same blockchain network (e.g., Mainnet, Testnet). Clear your browser's cache for the dApp site and refresh the page if the interface doesn't detect your vault after a successful import.
Resolving Network or Connection Errors
Check your device's internet connection and temporarily disable any VPN or proxy services, as these can interfere with node communication. Confirm that your firewall or security software is not blocking the application's outgoing requests on its default ports. If the issue persists, manually switch your asset's network provider in the settings; using a custom RPC endpoint from a reliable infrastructure service often stabilizes the connection.
Clearing the application's cached data forces a fresh synchronization with the blockchain, which can resolve persistent desynchronization. Ensure your system clock is set to update automatically, as an incorrect time can invalidate TLS certificates and break secure connections.
Fixing Transaction Stuck or Pending Issues
Check the network status of the blockchain you are using; congestion is the most common cause of delays.
If the network is clear, your first action should be to manually increase the gas fee or priority fee attached to the stalled transfer. Most interfaces offer a "speed up" function for this exact purpose, allowing you to submit a new transaction with higher incentives for validators.
Nonce conflicts can silently halt operations. If you have multiple transfers signed in rapid succession and one fails, the subsequent ones will queue indefinitely. You must either clear the queue by successfully sending the transaction with the correct sequential nonce or use your interface's option to reset the account nonce, often found in advanced settings.
A transaction with an extremely low max fee might remain in the mempool for days during peak activity. In such cases, it is sometimes more practical to let it expire by not speeding it up. Depending on the chain's rules, it may drop after a certain period, freeing you to re-initiate the transfer with appropriate parameters.
Always verify that the RPC node your software is connected to is fully synchronized. An out-of-sync node provides outdated block information, causing broadcasts to fail. Switching to a reliable, alternative provider endpoint can resolve this immediately.
For persistent problems, the nuclear option is transaction replacement. Craft a new transfer to yourself (or the original destination) with the same nonce as the stuck one but significantly higher fees, effectively overriding the old entry. This requires direct nonce specification and sufficient balance to cover the new, higher cost.
Sign out and fully restart your application. This clears cached data and resets the connection to the network, which can resolve unexplained pending states.
FAQ:
I installed the Braavos extension but the icon is gray and won't open. What should I do?
This is a common first-step issue. The extension icon will remain inactive until you interact with a StarkNet application. Open a dApp website that supports Braavos, or go to the official Braavos account interface. The icon should become colored and clickable. If it doesn't, try a full browser restart. Completely close all browser windows and reopen them. This refreshes the extension's background processes.
My transaction is stuck on "Pending" for a very long time. Is my money lost?
No, your funds are not lost. A pending transaction usually indicates a network congestion issue or a fee set too low. First, check the StarkNet network status on a block explorer. If the network is busy, you may simply need to wait. Within your Braavos wallet, you can often speed it up by increasing the fee for the pending transaction. If the transaction fails, it will revert, and the funds will remain in your account. Do not try to send the same transaction again while one is pending, as this can cause complications.
I cannot connect my hardware wallet to the Braavos extension. What are the steps to check?
Hardware wallet connection problems typically involve communication between devices. Follow this sequence: 1) Ensure your Ledger is unlocked and the StarkNet application is open on the device. 2) Verify you are using a genuine USB cable and it's properly connected. 3) In your browser, confirm no other wallet or Ledger Live software is running, as they can block connection. 4) Try a different USB port. 5) Clear the Braavos extension's site data and cache from your browser's extension settings, then restart the browser and attempt the connection process from the beginning.
After a browser update, my Braavos wallet disappeared. How do I recover it?
Your wallet is stored on the blockchain, not in the browser. The extension is just a tool to access it. Reinstall the Braavos extension from the official Chrome Web Store or Firefox Add-ons site. During setup, select "Restore Wallet" or "Use Secret Recovery Phrase." Enter your 12 or 24-word seed phrase exactly as you wrote it down during the initial creation. This process will rebuild your wallet interface and restore full access to your assets and transaction history. Never enter your seed phrase on any website, only directly into the reinstalled extension.
I'm seeing an "Invalid Transaction Hash" error on the block explorer. What does this mean?
This error points to a problem with the transaction data being requested. It does not mean your transaction failed. Often, it's a temporary display issue with the explorer itself. Wait a few minutes and refresh the page. Alternatively, check your transaction using a different StarkNet block explorer. If the error persists across multiple explorers, the transaction may have been dropped from the mempool before being confirmed. In this case, check your wallet balance; if the funds are still there, you can safely attempt the transaction again, ensuring you have a stable internet connection during signing.
My Braavos wallet extension icon is greyed out in Chrome and won't open. What should I do?
This usually means the extension is not properly connected or has an internal error. First, try a simple browser refresh of the page you're trying to use. If that fails, restart your Chrome browser completely. For a more thorough fix, go to Chrome's extensions manager (chrome://extensions/), find the Braavos wallet, and toggle it off and back on. If the problem continues, consider reinstalling the extension. Before reinstalling, ensure you have your secret recovery phrase securely saved, as this process will remove the current installation and require you to restore your wallet.
I completed the setup, but my Braavos wallet isn't showing my correct token balances or recent transactions. How can I fix this?
Display issues with balances and history are often related to network or cache problems. Check the network selected in your wallet's settings; confirm you are on "Mainnet" and not a test network. Then, use the wallet's built-in "Refresh" or "Resync" function, typically found in the settings or account menu. This forces the extension to fetch the latest data from the blockchain. If the data remains incorrect, clear the extension's local cache. In the wallet settings, look for an option labeled "Clear Cache" or "Reset Account Data." This does not affect your funds or recovery phrase; it only clears temporary local files and resyncs from the network.
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