How To Claim
We'll assist you through the claim process.
This guide will ask you a concern and based upon your answer show you another question or outcome.
Before you start, inspect if you're qualified for JobSeeker Payment.
2: Do you have a JobSeeker Payment claim in development?
3: You can track your claim for JobSeeker Payment
You might require to supply supporting documents to advance your claim.
We'll let you know the outcome of your claim. We'll send out a message to your myGov Inbox.
If you do not get electronic letters, we'll send you a letter in the mail.
If you think we have actually made an error you can ask us to examine our choice.
We can assist if you remain in monetary hardship or need unique support while we process your claim.
4: Are you claiming JobSeeker Payment on your own?
5: Do you have a Nominee plan in location?
To claim on somebody else's behalf you must be authorised.
The person you're claiming for should nominate you to be their Centrelink Correspondence Nominee.
6: Adding a Nominee plan
You require to have an arrangement in location to declare on someone else's behalf.
The individual you're claiming for will require to start the procedure. Read about how to include a Candidate plan using your online account.
7: Do you want to declare online?
The most convenient method is to declare online.
8: You can declare over the phone
If you can't claim online, employment call us on the Centrelink Employment Services line.
You do not require to go to a service centre to make a claim. If you're feeling unhealthy, employment or require to isolate yourself in your home, please don't visit our service centres.
9: Do you have a myGov account?
10: Do you have a Centrelink Customer Reference Number (CRN)?
11: Create a myGov account and link Centrelink to declare
To claim a payment you need a myGov account connected to Centrelink. If you do not have a myGov account, it's easy to produce one.
To link Centrelink you'll require your Centrelink Customer Reference Number (CRN).
Go to myGov
12: Link Centrelink with your CRN and make your claim
To claim a payment you need Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.
Follow these steps to connect to Centrelink and make a claim.
1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers select Get Started.
7. Select Apply for JobSeeker Payment then follow the prompts to finish your claim.
13: Create a myGov account and show who you are to link to Centrelink
To declare a payment you need a Centrelink online account connected to myGov. If you do not have a myGov account, it's easy to develop one.
Follow these actions.
1. Go to myGov and choose Create an account.
2. Read the Terms of use. If you concur to the terms, choose I concur.
3. Enter your e-mail address, then confirm this address using a code we email to you. Your myGov account need to use a special e-mail address. You can't utilize the exact same email for another myGov account.
4. Enter your mobile number, if you have one. If you enter a number you'll get a code sent out to it each time you sign in to your myGov account.
5. Create a password and 3 secret questions and enter responses.
6. You've produced your myGov account, choose Continue to myGov.
After you show who you are through myGov by getting in some details about you, you'll get a CRN. We'll examine if you currently have a CRN or develop one and link Centrelink to your myGov account.
14: Prove who you are to connect Centrelink
1. In myGov, select Continue from the Government assistance for Coronavirus alert.
2. Select I require a CRN.
3. Follow the triggers to enter your identity details.
4. Enter information from your Medicare card.
5. Enter some personal details and we'll examine them against our records.
6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll require identity information from among these files: - existing Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.
You'll also need identity details from among these documents:
- Australian driver licence
- ImmiCard released by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.
You can now start your claim for a payment. Before you can send your claim, you'll need to visit a service centre to finish our identity requirements. You'll require to give us an appropriate photo identity document in addition to any other documents we may request for.
If you can't prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.
15: How to claim after you create your myGov account and link to Centrelink
16: Is your myGov account linked to Centrelink?
You require to connect your myGov account to Centrelink to make your claim.
17: Do you have a Centrelink Customer Reference Number (CRN)?
If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.
18: Sign in to myGov and prove who you are to link Centrelink
To declare a payment online, you'll require to do both the following:
- link your Centrelink online account to myGov
- prove your identity to Centrelink.
You can do both of these with a strong Digital Identity.
myGovID is presently the only Digital Identity company that offers the strong level Digital Identity required for Centrelink.
Download and use the myGovID app to get a strong level Digital Identity. You'll require to enter your personal information, details from your identity files and validate your picture.
Find out how to establish the myGovID app on the myGovID site.
Once you have a strong level Digital Identity, follow these steps to link Centrelink and show your identity.
1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your permission to share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Get started in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.
If you can't prove your identity online, call us on the Centrelink Employment Services line.
19: How to claim after connecting Centrelink to your myGov
Once your Centrelink online account is linked to myGov, you can use online.
1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers choose Get begun.
4. Select Request JobSeeker Payment then follow the prompts to complete your claim.
20: Sign in to myGov and make a claim in Centrelink
If your Centrelink online account is linked to myGov, you can apply online.
To do this:
1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Start.
4. Select Make An Application For JobSeeker Payment and follow the prompts to finish your claim.
We'll inform you if you require to do anything else to complete your claim. We might ask you send supporting documents to submit your claim.
You can finish these actions up to 13 weeks before your situations change. You can then send your claim 14 days before your situations change. We'll call you to advise you to do this.
21: Sign in to myGov and link to Centrelink with your CRN to claim
To declare a payment you need a Centrelink online account connected to myGov. When you have a CRN we can develop a Centrelink online represent you and link it to your myGov.
Follow these actions:
1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Get begun.
7. Select Look For JobSeeker Payment and follow the prompts to complete your claim.
We'll inform you if you need to do anything else to complete your claim. We might ask you for employment supporting files to send your claim.
22: After you declare by phone
We'll contact you if we need more details.
We'll send you a letter to let you know your claim outcome. If your claim succeeds, we'll let you know:
- when you'll get your very first payment
- how much you'll get.
23: After you declare online
After you submit your claim online, you'll get an invoice telling you:
- the ID variety of your claim
- the date we estimate your claim will be complete.
If your Centrelink online account is linked to myGov, sign in now to track your claim online.
Sign in to myGov
You can also utilize the Express Plus Centrelink mobile app.
If you don't agree with our choice call us on the Centrelink Employment Services line. If you still don't agree, you can ask us to examine our decision.
To do your business with us, produce a myGov account and link it to Centrelink.
You need to prove your identity before you declare a payment or service.
When you claim a payment or service, we'll ask you for some documents to support your claim.
If you or your partner stop work, or modification from to casual work we'll require an Employment Separation Certificate from you in some circumstances.
You can ask somebody to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak with us, update your information and get payments for you.